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Frequently Asked Questions
General
Products &
Process
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What products do you offer?
At this time, we offer full-color personalized business cards,
letterhead, envelopes and postcards.
Additional personalized products are in the works and will be
offered in the near future. If you desire a particular product
that is not available on the web site, please contact customer
support.
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What Paper Stocks are
available?
MAJESTIC AURORA 90# COVER
Our 90# Majestic Aurora Bright White Smooth Cover is the perfect
solution for a high quality, professional looking business card.
It is an uncoated, 96.5 brightness premium cover stock. Majestic
Aurora has been specially formulated for a professional looking
business card. Because it is 30% recycled, and FSC Certified, it
is a great fit for your environmental initiatives. The 90#
Majestic Aurora Bright White Cover is best suited for professional
looking corporate business cards with smaller logos and text.
100# COATED COVER
Our 100# Coated Cover stock is coated on both sides to achieve a
consistent look from front to back. It is 92 brightness and
acid-free. This paper has a pleasant matte, low-gloss finish. It
is best suited for heavy ink coverage & pictures. On the 100#
Coated Cover, colors & images will “pop” more than they will on
the 90# uncoated cover, but not as much as the 14pt high-gloss
cover stock.
KROMKOTE 14 PT Coated 1 Side (C1S)
Our 14 pt High-Gloss C1S White Cover is ideal for vibrant images
and photo cards. It is a 92 brightness premium stock that is
coated with a high gloss surface on one side. The uncoated
opposite side is perfect for writing notes. This uniquely
cast-coated stock provides an ultra rich gloss which is perfect
for reproducing your finest, sharp printed images. On the 14 pt
High-Gloss C1S Cover stock, your images “pop” more than on other
cover stock choices. It is highly recommended for heavy ink
coverage and photographs.
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How are my products printed?
Your products are printed in full four color process Lithography.
Postcards are UV Coated.
Order Information
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How do I check
on the status of my order?
You can see the status of your order by either clicking on "Order
Status" at the top of the page -or- clicking on "My Account" at
the top of the page, then clicking on "Order History."
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Can I edit or change a
reorder?
Yes, you can edit a re-order. Once you select "re-order" and view
the item in your shopping cart, click on "Edit this Item" to the
left of the image thumbnail. This allows you to make changes to
the item prior to re-printing.
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I have questions about my recent order.
We stand behind our quality guarantee. If we have made an error in
producing your order, we will replace your product. Please contact us
via email at
support@BestRealtorPrinting.com or our customer
toll-free telephone number 1-800-815-6695.
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Cancellation/Return Policy
Due to the speed of processing your order, we are unable to cancel
it. If we have made a production error, please contact us via
email at support@bestrealtorprinting.com. Please note that Best
Realtor Printing cannot be responsible for design errors,
spelling, or image selections that are the result of the design
process.
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How do I place a reorder?
It's simple. Just visit "My Account," enter your User name and
password, and click on “Order History." Locate the item you intend
to reorder. Click on the item you would like to re-order. Click on
“Re-print Order” .
Ordering Process
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Can I save my project and download a proof of my order?
Yes, you can save your project by clicking on the save button
above the edit screen. Name your project and click save. To
retrieve your design later, go to "My Account" > "My Projects" and
click on the little note pad edit icon. Be sure to save each time
you make changes.
You can create a proof of your order 2 ways. You can right click
on the image and select, save picture as, and save a low
resolution* jpg to a location on your computer. Also, once the
order is in the the shopping cart there is a "view this item" link
to the left of the item. If you click on this link a new window
will open with a low resolution* pdf of your order. You can save
this file to a location on your computer. *Low resolution - Low
resolution proofs are created to view faster on a computer. For
the printing of your product a high resolution file will be used.
These images are more clear and crisp. If you have uploaded your
own image, we will print it at the same resolution of your
original upload.
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My
Artwork
Can I upload my own artwork or design?
Yes, we have templates available to upload your own full size
files, either vertical or horizontal. We also have pre-set up
templates that you can upload your own logo or photograph.
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What
are the art requirements for uploaded files?
We recommend saving as a .pdf
You may also send the file in the following types: .jpg, .jpeg, .tif,
.tiff, or .eps,
We prefer that you send .pdf and .eps files with outlined fonts.
These types of files are less likely to have issues and will speed
up your turn time. Remember to remove crop marks, save to size and
flatten your files before uploading.
*If the product bleeds, the .pdf should be the the finished cut
size plus a minimum of 1/8th” (9 pts) length and 1/8th” height to
accommodate a 1/16th” (4.5 pts) on all four sides. The cut size of
the product must be centered in the document.
We require print-ready .pdfs:
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The file must be saved in
CMYK
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The file must be the
finished size with no crop or register marks
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The file must be centered
(with or without bleed)
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The file must be at least
300dpi
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The file must be less than
100MB
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The fonts should be fully
embedded
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The files must be free of
extraneous empty boxes, lines or artwork inside and outside of the
template area
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How
can I insert special characters into my project?
Special Characters can be inserted into your project using the alt
codes on your keyboard.
Click here for a list of common special characters and their
codes.
My Account
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How do I update
my information with you?
Simply click on "My Account" and enter your current user name and
password. You can then update or revise your email address,
password by clicking on “Account Maintenance”.
If you would like to change your shipping and or billing
addresses, you can click on “My Addresses”. From this section you
can also manage your uploaded images, view your past orders and
saved projects.
My Payments
Shipping &
Delivery
OTHER
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Which browsers do you
support?
Best Realtor Printing supports all browsers, e.g. Internet
Explorer (all versions), Mozilla Firefox, Netscape, Opera, Safari,
etc.
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Is your site secure?
In addition to user and password security, Verisign® certification
provides encryption of incoming data to prevent outside tampering.
It is the highest-grade available in North America.
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